When we ship
- Orders are dispatched within 1–2 business days of payment being confirmed (i.e. once your PayID transfer has landed and we have marked your order as Paid).
- You will receive an SMS and email when your order moves to Shipped.
Delivery times (estimates)
- Metropolitan (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): 2–4 business days.
- Regional Australia: 3–7 business days.
- Remote areas (NT, far-north QLD, regional WA): 5–10 business days.
- These are courier estimates, not guarantees.
Packaging
- All orders are shipped in plain, unbranded packaging.
- Discreet sender details are used on the shipping label.
- Vials are packed with insulating material; however we do not ship with ice packs and we do not guarantee in-transit temperature. Lyophilised (powdered) peptides are stable at ambient temperature for short transit periods.
If your order is lost or delayed
- Get in touch via the Contact Us form with your reference number. Provide at least 5 business days from the dispatch date before reporting a metro delay; 10 business days for regional/remote.
- If the courier confirms the parcel is lost, we will re-ship at no additional cost.
If your order arrives damaged
- Contact us within 48 hours of delivery with photos of the damaged packaging and product.
- We will replace damaged items at no cost.
Returns
- For hygiene and product-integrity reasons, we do not accept returns of opened or unsealed products.
- If we have shipped you the wrong item, contact us within 7 days of delivery and we will arrange a replacement.